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I used to manage reviews myself, but it was hard to keep up when I have 101 other things to do.
It’s a relief knowing Kim has got our back.
Her responses are always prompt and professional, and the customer feedback report is always useful to see where we’re succeeding - and where we need to improve.
Selmo Ribeiro
Owner, Nah Nah Bah, Portugal
Hey, I'm Kim!
I’ve managed restaurants, bars and cafes across Europe.
It’s hard to focus on your restaurant's reviews when you’re busy dealing with the day-to-day challenges of running a restaurant.
On top of that, it’s even tougher to find someone that you can trust to manage your brand.
Over my 16-year hospitality career I’ve worked up from service to management, and now I help restaurants improve their customer satisfaction.
Diners use their smartphones to find top local restaurants via Google - so it’s crucial that you manage this experience.
Marketing agencies don’t understand restaurants, but I do. And I’d love to help you improve yours.
Kim’s monthly reviews report highlighted some important areas to focus on. We took action on these insights and saw an immediate improvement in our ratings the following month.
Abby Verica
Owner, Abigail's Cafe, Portugal
